📄 Refund Policy – eSIMCyber.com

Effective Date: 01 January 2025

Last Updated: 01 January 2025

At eSIMCyber.com, we are committed to providing high-quality global eSIM services.

Your satisfaction is important to us, and we offer a Money-Back Guarantee under specific, fair conditions. This Refund Policy outlines when and how refunds may be granted.

1. General Refund Principles

Because eSIMs are digital products that become non-returnable once delivered, refunds are granted only under qualifying conditions.

Our goal is to remain fair, transparent, and customer-focused while maintaining protection against misuse and fraud.

2. Eligible Refund Situations

You may be eligible for a full refund if:

2.1. eSIM Activation Failure (Not Your Fault)

A refund is granted when:

The eSIM cannot be activated due to a technical issue on our side or on the carrier’s side.
Our support team verifies the issue and cannot resolve it within a reasonable time.

2.2. eSIM Does Not Work as Described

A refund is granted when:

The eSIM plan does not provide the network/service stated.
You contacted support and troubleshooting did not resolve the issue.

2.3. Wrong Plan Delivered

If you receive an incorrect plan (e.g., wrong region, wrong data amount), we will replace it or issue a refund.

2.4. Duplicate Purchases

If you accidentally purchased the same product twice, we will refund the duplicate order.

3. Non-Eligible Refund Situations

Refunds cannot be issued in these situations:

3.1. User Device Not Compatible

No refund if:

Your phone does not support eSIM.
You attempted activation on a locked device (e.g., carrier-locked iPhones).
Your device is not supported in the region you travel to.

3.2. eSIM Already Activated & Data Used

Once the QR code has been scanned and the eSIM activated, the plan is considered “used” and cannot be refunded unless activation failed due to our system.

3.3. Incorrect Installation by User

No refund when activation fails due to:

QR code scanned multiple times
Removing the eSIM profile manually
Not following installation instructions

3.4. Poor Local Coverage

Network performance varies by region/operator.

Refunds are not issued for:

Weak signal due to geography or buildings
Restrictions by local carriers
Country-specific regulations blocking connections

3.5. Changing Mind / No Longer Need the eSIM

If the eSIM was already delivered, no refund applies for “changed mind” or “trip canceled” reasons.

4. Refund Request Window

Refund requests must be submitted within:

⏳ 7 days from the purchase date

Before the eSIM is activated

, whichever comes first.

5. How to Request a Refund

To request a refund, email us at:

📧 support@eSIMCyber.com

Include:

Order number
Email used for purchase
Device model
Description of the issue
Screenshots (activation errors, no network, etc.)

This helps us resolve your issue (or issue the refund) quickly.

6. Refund Review Process

Our support team reviews your request within 24 hours.
We may request additional information to verify the issue.
If eligible, a full refund will be issued to the original payment method.
Refund processing time:
- Instant – 5 business days depending on payment gateway.

7. Partial Refunds (Special Cases)

Partial refunds may be issued when:

The plan was activated but unusable for reasons outside your control.
Only part of the data was used due to technical issues we confirm.

This is handled on a case-by-case basis to ensure fairness.

8. Fraud, Abuse & Misuse

We reserve the right to decline refunds if there is evidence of:

Abuse of refund requests
Attempted free usage of data
Multiple activations on different devices
Chargeback fraud
False claims

We maintain logs & activation records for verification.

9. Changes to This Refund Policy

We may update this policy at any time.

Significant changes will be posted on our website with the updated date.

Continued use of the website after changes indicates acceptance of the revised policy.

10. Contact Information

If you have questions about this Refund Policy, contact us at:

📧 support@eSIMCyber.com

🌐 https://eSIMCyber.com